RETURN AND REFUND POLICY — Vura

Return Period

You have 30 calendar days from the date you receive your order to request a return. Requests submitted after this period will not be accepted.

For your return to be accepted, the item must be in the same condition you received it: unused, with original tags, and in its original packaging. You will also need to provide proof of purchase.

To start a return, email us at cesar.cesardom@gmail.com before shipping anything back. Once your return is approved, we will send you the shipping address by email. Returns sent without prior authorization will not be accepted.

Damaged and Defective Products

Inspect your order as soon as you receive it. If the item arrives defective, damaged, or incorrect, you have 48 hours from receipt to notify us at cesar.cesardom@gmail.com. Your report must include clear photographs of the product and packaging as evidence. Without this documentation, we will not be able to process your case.

Package Lost in Transit

If your order does not arrive within the estimated timeframe, contact us. We consider a package lost once 15 additional business days have passed beyond the estimated delivery date. In that case, we open an investigation with the carrier before proceeding with any resolution. This process can take up to 7 additional business days.

Incorrect Delivery Address

Vura is not responsible for orders not delivered due to the customer providing an incorrect or incomplete address at the time of purchase. In that case, the customer assumes the cost of reshipping if the package can be recovered.

Package Marked as Delivered

If the carrier records your order as delivered and you have not received it, contact us with the tracking number. We will investigate the case, but Vura cannot be held responsible for packages confirmed as delivered to the address provided by the customer.

Return Shipping Costs

The customer is responsible for the cost of return shipping, unless the reason is our error (defective, damaged, or incorrect product), in which case Vura covers the cost.

Items Not Eligible for Return

We do not accept returns on sale items, products showing signs of use, products without original packaging, or items returned outside the 30-day window.

Exchanges

We do not process direct exchanges. If you need a different product, return the original item and place a new order once your return is approved.

Refunds

Once we receive and inspect the returned item, we will notify you by email whether the refund was approved. If approved, the refund will be processed to your original payment method within 10 business days. Your bank may take additional days to reflect it. If 15 business days have passed since approval and you still don't see the refund, email us at cesar.cesardom@gmail.com.

For any questions: cesar.cesardom@gmail.com